Contact Us

HarrahsCasino.com New Jersey is dedicated to continuing to provide our members with the best online casino experience. Unfortunately due to the Covid-19 virus, we have had to modify our Player Support Contact Methods. Please be patient as we are experiencing high contact volumes due to an increase in players.

Email
Email your questions and comments to us at NJSupport@harrahscasino.com . For questions or concerns relating to your HarrahsCasino.com account, please include your account number to ensure prompt service. We always try to get back to you within 72 hours.
Telephone
New Jersey Toll Free: 1-855-218-6230

Phone Support available during limited hours daily, 12pm to 6pm EST.
Outside of these hours we are available for Support via email NJSupport@harrahscasino.com.

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FAQ’s
Have a question? Click here to search all our FAQs for HarrahsCasino.com in New Jersey!
HarrahsCasino.com Formal Complaints Procedure
We are committed to ensuring our players receive a high standard of service. If at any point you are dissatisfied with the service you’ve received, or the way your issue has been dealt with, you can make a formal complaint by writing to njcomplaints@harrahscasino.com, detailing your complaint.To contact our regular Support Team, please email NJSupport@harrahscasino.com.Have a question or concern regarding a Caesars Entertainment property in Atlantic City? Contact property customer service for our Atlantic region at 1-800-542-7724 or visit them online at https://www.totalrewards.com/CustomerService.do?
Internet Gaming Disputes & Inquiries
In accordance with N.J.A.C. 13:69O-1.2r, a DISPUTE is an “unresolvable complaint after all reasonable means have been exhausted by the casino license permit holder.”All Internet Dispute Forms filed with the Division must be accompanied with a copy of the original complaint filed with the casino license permit holder and the response which led to the filing of the dispute form.The New Jersey Division of Gaming Enforcement requires all operators to have effective systems in place for receiving, recording, managing and investigating Internet gaming customer complaints.
You must first file a complaint directly with the casino following the procedure identified on their website.
ALL complaints must be filed and a response received from the casino license permit holder BEFORE AN INTERNET DISPUTE FORM IS FILED WITH THE DIVISION.Internet Gaming Dispute Form