Contact Us

Have a question or concern? Help is just a click or a phone call away. We offer a variety of options for you to get in touch with a member our friendly and professional customer support staff.

Email your questions and comments to us at . For questions or concerns relating to your account, please include your account number to ensure prompt service. We always try to get back to you within 72 hours.
New Jersey Toll Free: 1-855-218-6230 support-hc
Have a question? Click here to search all our FAQs for in New Jersey! Formal Complaints Procedure
We are committed to ensuring our players receive a high standard of service. If at any point you are dissatisfied with the service you’ve received, or the way your issue has been dealt with, you can make a formal complaint by writing to, detailing your complaint.To contact our regular Support Team, please email a question or concern regarding a Caesars Entertainment property in Atlantic City? Contact property customer service for our Atlantic region at 1-800-542-7724 or visit them online at
Internet Gaming Disputes & Inquiries
In accordance with N.J.A.C. 13:69O-1.2r, a DISPUTE is an “unresolvable complaint after all reasonable means have been exhausted by the casino license permit holder.”All Internet Dispute Forms filed with the Division must be accompanied with a copy of the original complaint filed with the casino license permit holder and the response which led to the filing of the dispute form.The New Jersey Division of Gaming Enforcement requires all operators to have effective systems in place for receiving, recording, managing and investigating Internet gaming customer complaints.
You must first file a complaint directly with the casino following the procedure identified on their website.
ALL complaints must be filed and a response received from the casino license permit holder BEFORE AN INTERNET DISPUTE FORM IS FILED WITH THE DIVISION.Internet Gaming Dispute Form